Helping you get the most out of your Insurance Policy

For auto accidents:

1. Make sure everyone is safe and call 911 if needed.
2. Move vehicles to a safe spot if you can.
3. Exchange contact and insurance information with the other driver.
4. Take photos of the damage, the scene, and license plates.
5. Do not admit fault at the scene.
6. Contact us or your insurance company as soon as you can.

For home or property damage:

1. Take steps to prevent more damage if it is safe to do so.
2. Take clear photos and videos of all damage.
3. Save receipts for any emergency repairs.
4. Contact us or your insurance company to report the loss.

Look at your insurance ID card or policy documents. Your insurance company’s name will be listed at the top. If you are still not sure, call us, and we will check for you.

In many cases, yes. We can often take a payment over the phone and process it with your insurance company. Call 616.374.1680, and we will let you know your options.

Most companies accept credit or debit cards, and many accept electronic checks (ACH) online or by phone. Some also accept checks by mail. Check your carrier’s payment page for exact options or ask us.

Call your insurance company or our office as soon as possible. There may be a grace period, but every company is different. Waiting too long can cause a lapse in coverage, so do not ignore a late notice.

Sometimes yes, sometimes no. It depends on your company and the date on the notice. Contact us right away so we can see if the policy can be reinstated.